CaddieAI is trained on thousands of golf specific conversations and handles diverse accents and phrasing naturally. If it encounters a request it can't confidently handle, it smoothly transfers to your staff with full context of the conversation. You'll also receive alerts for these edge cases, and we continuously refine the system based on real interactions.

Absolutely. During setup, we configure CaddieAI to match your course's personality and policies. You can update pricing, policies, greetings, and special instructions anytime through your dashboard. We also provide ongoing optimization based on call data to improve conversion rates.

Yes. CaddieAI can process cancellations according to your policies, reschedule tee times based on live availability, and modify booking details like group size or cart requests. All changes sync instantly with your booking system, and confirmation messages are sent automatically to the golfer.

CaddieAI can securely collect credit card information for deposits or guarantees using PCI compliant processing. Cards are tokenized and stored encrypted, never exposed to our systems. This integrates with your existing payment processor, reducing no-shows and protecting your revenue.

CaddieAI has 99.9% uptime with redundant systems. If your booking platform experiences downtime, CaddieAI can still answer calls, collect caller information, and schedule callbacks. You'll receive immediate alerts, and we'll queue bookings for processing once your system is back online.

Your dashboard provides comprehensive insights: call volumes by time/day, booking conversion rates, average call duration, common caller questions, peak demand times, and revenue captured. These insights help optimize staffing, pricing strategies, and marketing campaigns.